RETURNS & REFUNDS
Changed your mind or received a faulty tyre? Here's exactly how returns, cancellations and refunds work — always contact us first so we can guide you through it.
Returns, Cancellations & Refunds
Cooling-Off Period: Customers may cancel online purchases within 7 business days of delivery, provided tyres are unfitted, unused, and in original packaging.
Refunds will exclude courier/handling fees and will be processed within 15 business days.
If goods are defective due to a manufacturing fault, you must notify us in writing within 7 days of delivery and return the tyres (at your cost) for inspection.
If the defect is confirmed, we will repair, replace, or refund in line with the Consumer Protection Act (CPA).
Refunds will be made via the original method of payment only.
Delivery & Collection
Delivery is available within the Republic of South Africa only.
Delivery timelines are estimates (typically 3–5 business days) and may vary due to courier delays or stock location.
We are not liable for delays outside our reasonable control.
If delivery cannot be completed due to incorrect address or absence of the customer, additional charges may apply for re-delivery.
Risk of loss or damage passes to you upon delivery. Ownership remains with The Tyre Mall until payment is received in full.
Warranty
All products carry the manufacturer's warranty.
Warranty claims cover manufacturing defects only and exclude wear-and-tear, road hazard damage (e.g., punctures, potholes, impact), incorrect inflation, alignment issues, or misuse.
Warranty claims must be submitted with proof of purchase and evidence of professional fitment.